Your IT Support Lifeline
Our dedicated Service Desk ensures seamless IT operations with fast, effective resolutions for your tech issues. Experience top-tier support every business day.
Reliable IT Support Services
Keeping your business running smoothly requires responsive and effective IT solutions. Lanrex offers IT services and support designed to address technical challenges quickly and efficiently. Whether it’s troubleshooting software issues, resolving network disruptions, or managing system updates, our front-line support team is ready to assist. By providing expert guidance and hands-on assistance, we help businesses maintain seamless operations without unnecessary downtime.
For more complex issues, our specialists are available for onsite visits to ensure every problem is resolved thoroughly. With managed IT support, businesses can rely on a structured approach to troubleshooting, proactive maintenance, and ongoing system optimisation. Lanrex’s experienced team delivers the expertise needed to keep your IT infrastructure stable, secure, and performing at its best.
What can cyber attacks do to your business?
Loss of revenue and damaged reputation can be catastrophic and leave a lasting impact.
40
Business Disruption
29
Information Loss
25
Revenue Loss
29
Consultancy
4
Communication
Need support? Discover our Service Desk features
Explore the essential features of our Service Desk that ensure effective IT support and management.
Lanrex’s IT help desk is designed to provide rapid and effective solutions, with over 90% of issues resolved remotely. This approach ensures that businesses experience minimal disruptions, allowing teams to stay productive without lengthy downtimes. Whether it’s a software glitch, network issue, or system error, expert technicians work swiftly to diagnose and resolve problems without the need for on-site visits.
By leveraging advanced remote access tools, Lanrex delivers seamless IT support that keeps your business running smoothly. The team is equipped to handle a wide range of technical challenges, offering timely assistance whenever it’s needed.
Managing IT requests shouldn’t be a hassle. With the Lanrex Assist portal, businesses can streamline their support needs through quick ticket management, auto login, and direct access to 365 learning. This centralised system allows users to submit and track requests effortlessly, ensuring that IT issues are addressed without unnecessary delays.
With outsourced IT support, businesses gain a reliable partner that prioritises efficiency and security. Every request is handled by experienced professionals who understand the unique IT challenges organisations face, delivering seamless and responsive assistance when it matters most.
Keeping IT costs predictable is essential for businesses. With Lanrex, all IT support services are covered by a fixed monthly fee, ensuring there are no unexpected expenses. This approach allows organisations to plan their budgets with confidence while receiving comprehensive technical assistance tailored to their needs.
The pricing structure is transparent, covering everyday IT support without hidden charges. While specific insurance or project-related costs are separate, businesses can rely on a consistent service that keeps their systems running smoothly and securely.
Regular system upkeep is key to preventing disruptions. Lanrex’s IT support and services include proactive maintenance designed to reduce network failures and minimise downtime. By identifying potential issues before they escalate, businesses can avoid costly interruptions and keep their operations running efficiently.
Optimised system performance leads to smoother workflows and improved reliability. Routine maintenance ensures that networks, hardware, and software remain in top condition, allowing businesses to focus on their goals without worrying about unexpected IT setbacks.
When remote resolution isn’t possible, Lanrex ensures reliable on-site support within agreed timeframes. A skilled technician is dispatched to address complex issues that require hands-on troubleshooting, minimising operational downtime and restoring functionality as quickly as possible. This service provides businesses with peace of mind, knowing expert assistance is available when needed.
On-site visits are structured to be efficient and effective, focusing on resolving IT challenges without unnecessary delays. With managed IT support, businesses receive the right level of assistance to keep their systems running at peak performance.
Lanrex understands that some IT issues require immediate attention. Through the VIP Member program, key stakeholders receive business IT support with priority service, ensuring that their requests are escalated and resolved as quickly as possible. This level of responsiveness helps minimise downtime for critical users, keeping operations running smoothly.
Having priority access to IT specialists means urgent concerns are never left waiting. Whether it’s a system failure or an access issue, VIP members benefit from a streamlined process that delivers fast, effective solutions when they need them most.
Preventing IT issues before they disrupt operations is essential for business continuity. Lanrex’s managed IT support services include 24/7 real-time monitoring, allowing potential problems to be identified and resolved before they escalate. This proactive approach helps businesses maintain uptime and avoid costly interruptions.
With continuous oversight, systems remain secure and operational around the clock. From detecting security threats to monitoring system performance, Lanrex ensures that businesses receive the support they need to keep their IT infrastructure running smoothly.
Empowering businesses with the right resources is key to seamless IT management. Lanrex provides access to a comprehensive IT knowledge base, offering standard operating procedures and detailed support manuals. This ensures teams can quickly find solutions to common issues, reducing downtime and improving efficiency.
With IT help desk services, businesses gain more than just reactive support. The knowledge base serves as a valuable tool for troubleshooting, enabling users to resolve minor IT challenges independently while still having expert assistance available when needed.
Unmatched IT support
With Lanrex’s Service Desk, experience streamlined support, from remote troubleshooting to onsite visits. Our proactive approach ensures minimal downtime and swift problem resolution.
Take our cyber security assessment
At Lanrex, we work hard to keep your organisational assets safe from threat and disruption. The first step is an online assessment to help us understand the following:
- Multi-Factor Authentication status
- Password expiration assessment
- Public website data breach check
- Inactive account identification
- Password lifespan information
- Microsoft 365 account permissions
- Administrative account information
- Login attempt location data
Exceptional IT service with Lanrex
24/7 Monitoring
Continuous oversight to detect and address issues before they impact your operations.
Expert engineers
Skilled professionals ready to tackle complex IT challenges on and offsite.
Customised solutions
Tailored support aligned with your specific business needs.
Priority handling
Accelerated response for high-priority issues and key stakeholders.
Get the answers to some of our commonly asked questions
What type of IT issues can Lanrex resolve remotely?
Lanrex’s IT help desk resolves over 90% of technical issues remotely, including software glitches, system errors, and network connectivity problems. Using advanced remote access tools, our team diagnoses and fixes issues quickly, minimising downtime and ensuring your business continues to operate smoothly without the need for on-site visits.
When is on-site IT support necessary?
While most issues can be resolved remotely, some complex challenges require hands-on troubleshooting. Our IT support for business includes on-site visits within agreed timeframes to address hardware failures, infrastructure issues, and system upgrades. This ensures your IT environment remains fully functional and secure without prolonged disruptions to your operations.
What’s included in Lanrex’s managed IT support services?
Our managed IT support services cover a comprehensive range of solutions, including real-time system monitoring, proactive maintenance, ticket management, remote and on-site support, and access to an IT knowledge base. We provide businesses with a structured, hassle-free IT experience, ensuring systems remain secure, efficient, and fully operational at all times.
How does Lanrex monitor IT systems to prevent issues?
With 24/7 monitoring, our business IT support team proactively detects and resolves potential problems before they escalate. This real-time oversight helps prevent system failures, security breaches, and performance issues, reducing downtime and ensuring uninterrupted business operations. By addressing concerns early, we help maintain a secure and stable IT environment.
How does the fixed monthly fee work?
Lanrex provides outsourced IT support on a predictable, fixed monthly fee basis. This covers all standard IT services, ensuring businesses can budget confidently without unexpected costs. While project-based work and specific insurance costs are separate, our pricing model guarantees consistent support, helping businesses access expert IT solutions without financial surprises.
What are the benefits of using the Lanrex Assist portal?
The IT support services at Lanrex include the Assist portal, allowing businesses to manage tickets, submit support requests, and access learning resources efficiently. This self-service tool streamlines IT issue resolution, giving businesses more control over their support needs while ensuring requests are handled promptly by experienced technicians.
