Your IT Support Lifeline
Our dedicated Service Desk ensures seamless IT operations with fast, effective resolutions for your tech issues. Experience top-tier support every business day.
Efficient IT Assistance
Our team provides front-line support to address and resolve your IT challenges. From initial troubleshooting to onsite visits, we handle everything, ensuring minimal disruption to your business operations.
What can cyber attacks do to your business?
Loss of revenue and damaged reputation can be catastrophic and leave a lasting impact.
40
Business Disruption
29
Information Loss
25
Revenue Loss
29
Consultancy
4
Communication
Need support? Discover our Service Desk features
Explore the essential features of our Service Desk that ensure effective IT support and management.
Our Service Desk resolves over 90% of incidents remotely, ensuring quick and efficient problem-solving.
For issues that can’t be resolved remotely, our team provides on-site support within agreed timeframes.
All support services are covered by a fixed monthly fee, excluding specific insurance or project-related costs.
Regular maintenance tasks reduce network failures and downtime, enhancing overall system performance.
Key stakeholders receive priority service through our VIP Member program, ensuring their requests are escalated as needed.
Our 24/7 monitoring system allows us to address issues before they impact your business, ensuring minimal disruption.
Access a comprehensive IT knowledge base with standard operating procedures and support manuals for efficient service.
Don’t risk outsourcing your cyber security overseas.
Key Insights for your business.
Use the Lanrex Assist portal for quick ticket management, including auto login, support requests, and access to 365 learning.
Unmatched IT support
With Lanrex’s Service Desk, experience streamlined support, from remote troubleshooting to onsite visits. Our proactive approach ensures minimal downtime and swift problem resolution.
Take our cyber security assessment
At Lanrex, we work hard to keep your organisational assets safe from threat and disruption. The first step is an online assessment to help us understand the following:
- Multi-Factor Authentication status
- Password expiration assessment
- Public website data breach check
- Inactive account identification
- Password lifespan information
- Microsoft 365 account permissions
- Administrative account information
- Login attempt location data
Exceptional IT service with Lanrex
24/7 Monitoring
Continuous oversight to detect and address issues before they impact your operations.
Expert engineers
Skilled professionals ready to tackle complex IT challenges on and offsite.
Customised solutions
Tailored support aligned with your specific business needs.
Priority handling
Accelerated response for high-priority issues and key stakeholders.
Phone: 1300 526 739
